Legal
Last updated: 15 April 2026
This Data Deletion Policy explains how The Backdoor (“we”, “us”, “our”) processes requests for the deletion of personal data in accordance with the UK GDPR and the Data Protection Act 2018.
If you would like us to delete your personal data, this page sets out your rights, how to make a request, what we will remove, what we may need to retain, and how long the process takes.
You have the right to request the deletion of your personal data (the “right to be forgotten”) where:
You may request deletion of your data at any time by:
We may need to verify your identity before processing your request, to ensure that we only delete data belonging to the genuine account holder.
On receipt of a valid request, we will delete or anonymise personal data including:
We may retain certain personal data where processing is necessary to:
Where data is retained under one of these grounds, it will be restricted and used only for those purposes.
Where your data has been shared with venues, promoters, or partners through the platform:
Where appropriate, we will also inform such parties of your deletion request.
Your data may remain in secure backups for a limited period following deletion. While in backup, such data:
We aim to respond to and complete deletion requests within one month of receipt, as required under UK GDPR. Where a request is complex or we have received a high volume of requests, this period may be extended by up to a further two months; we will let you know if we need to extend and why.
We may refuse or only partially fulfil a deletion request where:
If we refuse or limit a request, we will inform you of the reasons and of your right to lodge a complaint with the Information Commissioner’s Office (ICO).
In addition to the right to erasure, you also have the right to:
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
For all data deletion requests and privacy enquiries, please contact us at legal@thebackdoor.net.